Merchant Terms

1. If you have received products which you did not order or a damaged/defective product please do not remove any tag or take out the product from the original packaging.
2. We would recommend you to call our Customer Service team at Phone: + 639560588576 and let the representative know the details of your package.
3. Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.)
4. Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.
5. If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you.
6. Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy.
7. This quality check can take up to 2 weeks (or 14 days), though generally less.
8. Once the return has been approved, it would take 10-20 days for the refund to be made to your payment services provider (for example your credit card supplier).
9. Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider. Generally, there will be a longer processing time for refunds if you made payment via Cash on Delivery.
10. For more details, see Cashback FAQs.